Frequently Asked Questions
Using the UTurn handle, walk 3 dogs on 3 leashes or walk 4 dogs on 4 leashes
Untangle all LEASH tangles in seconds while walking
3-Leash 3-Dog UTurn Handle
Using the UTurn 3-dog handle with 2, 3 or 4 leashes; walking 2, 3 or 4 dogs, with confidence
Walking/guiding any team of 2, 3 or 4 animals
Walking with 3 toddlers or a triplet, keeping them safe at all times
Resolving tangles, tangled leashes, tangled leads, tangled dogs
Why a 3-way coupler leash for walking 3 dogs has disadvantages
1. When will my items be shipped?
For US: Items are shipped Standard or Priority Mail with USPS (United States Postal Services) within 1 - 3 business days after receipt of your order. Delivery of priority mail by USPS may take 2 - 3 business days. Free shipping (US), if offered as a promotion, will be Economy Shipping which may take about a week.
For Canada and other countries*: USPS First-Class Package International Economy Service. Delivery may take 1 - 3 weeks depending on the destination.
(*Caution: An international (non-US) buyer is responsible for paying import duties and/or value added taxes (VAT) levied by the buyer's country at delivery or at the post office. These vary a lot from country to country and are not known, not listed and not included. They may vary from 5 to 20% value added tax plus 5 to 30% import/customs duties. To avoid a nasty surprise an international buyer should investigate the currency exhange rate and these added charges for merchandise imported from the US to your country before placing the order)
2. Where do you ship?
We offer direct shipping to all states in the United States, including Alaska, Hawaii and US Territories.
It will take much longer than 2 - 3 business days for USPS delivery to Alaska, Hawaii and US Territories.
We also ship to Canada, United Kingdom, Australia, New Zealand, and many other EU countries (as allowed via our
Etsy/PayPal or Amazon settings). For other countries see the following note:
Note for payment from and shipping to countries that are currently blocked:
Payment via PayPal INVOICE, using PayPal. As of January 1, 2014, we ship to other countries than the abovementioned ones upon request, by arranging the following special payment method via PayPal.
Please email us first at firstname.lastname@example.org with:
a) your request/interest to ship to your country
b) the email addres you have used with PayPal before or are going to use for your PayPal transaction, and
c) your full name you will use with the PayPal transaction, and your billing and shipping address
d) what color handle (black or dolphin grey or red) and what quantity.
We can then let you know the shipping cost and add your country to the allowed PayPal list (if still needed). When you are ready to order, we will prepare an invoice with your information and submit it to PayPal. Next PayPal will email this invoice to you for payment (to PayPal). This will also work if you don't have a PayPal account. PayPal will not pass on any of your financial information. We will ship to you within 1-2 business days after we get notified by PayPal that your payment was received by PayPal.
3. Do you sell and ship internationally?
Yes, we ship to a restricted list of countries on Amazon
and Etsy. We sell to domestic (US) buyers on Etsy who have a US PayPal account or who use the PayPal Checkout option as a guest (without signing up for a US PayPal account, see below) and provide their financial and shipping information to PayPal when ordering. We ship to addresses in the United States checked by PayPal against the credit or debit card billing address or verified by PayPal through an alternate method. In many cases this means the shipping/delivery address must be the same as the account's billing address. PayPal may not accept orders or payments from non-US PayPal accounts and international buyers other than the ones mentioned above. PayPal may still allow a shipping address that differs from the billing address. PayPal will add the shipping and handling (S&H) charge for international orders that are allowed.
Shipping internationally is costly and most international shipments have to adhere to special regulations imposed by the receiving country. This varies from country to country. You may incur tariffs, value added taxes, customs and/or brokerage fees for which you will be responsible at delivery of your order (see *caution in FAQ 1). See the FAQ 2 above for shipping upon request to other countries than allowed per the PayPal settings.
4. What are your shipping and handling (S&H) prices?
For US S&H is $4.97 for one handle, $6.97 for two handles. Unless FREE Shipping is offered (Amazon only, US buyers).
For Canada S&H is $13.90 for one handle, $15.85 for two handles.
(S&H Charges for Canada and other allowed countries are added by PayPal and shown at checkout)
PayPal: For many EU countries, also for Australia and New Zealand S&H is $22.90 for one handle, $25.90 for two handles. For the PayPal invoice method as described above, the order limit is 2 handles in one order/shipment.
Amazon: Shipping to Europe by our company for Amazon orders is also $22.90 for one handle, and $25.85 for two handles. There is no order limit; 10% discount for 2 or more handles.
5. PayPal - How can I pay?
Etsy uses PayPal to handle the payments.
Payments are made by credit or debit card via PayPal, the online payment processing company. PayPal accepts most major credit or debit cards. You can login with your PayPal email adress for your existing PayPal account if you have one. You can also pay with your PayPal balance in your PayPal account if you have a balance. (See above for payment possibilities for other countries than Canada).
6. PayPal - Can I pay with a credit or debit card if I don't have a PayPal account?
Yes, you can pay without having a PayPal account, or without having to open one. You pay with your major credit or debit card and your payment goes to PayPal. PayPal will pass the payment to our company.
After filling your shopping cart, click the "Check out with PayPal" button in the Shopping Cart. Then select the second option on the PayPal form 'Pay with a debit or credit card, or Bill Me Later' or on this newer PayPal form, start with clicking Check Out as a Guest see below:
Then provide your billing and shipping information to PayPal for a secure payment with your credit or debit card. On this form PayPal does not list what you ordered but you can review and modify that later or backout at any time.
At the bottom of this PayPal form (see below) it will show a small check box with a plus sign in it, followed by the text 'Save your information with PayPal Why? (Optional)'
Phone # is only needed by PayPal. Email is needed for PayPal and our company.
This PayPal panle shows (Tiny) Checkbox
This checkbox allows you to open your own PayPal account using the already provided information, but there is no obligation to do that! In that case just make sure to un-check this check box located under the email box. PayPal likes to have you open an account so it persists in asking you. Just make sure to keep this checkbox unchecked. After submitting the PayPal form, PayPal will return a check-out form (leaving the financial information off) for you to check and modify if/as needed. After completing the order, PayPal will email you an order confirmation. All payments are securely handled by PayPal and your financial information is never passed on to our company.
7. Are quantity discounts available?
A single order will be for 1 or 2 or more than 2 handles shipped in one box to one delivery/shipping address. The parts are shipped without any markings, tags or store display packaging or labeling. There is no quantity limit on Amazon and a quantity discount of 10% is applied for orders of 2 or more handles, all in one order/shipment.
8. Do I have to pay sales tax?
Online sales from our Washington state company to out-of-state residents currently do not require us to collect a state sales tax for other states (based on the shipping address). In the past the sales tax for Washington residents (9.5%) was added by PayPal and included in the PayPal bill. However this sales tax is now directly paid by our company (per August 28, 2013) which makes the total price of the handle, including shipping & handling, the same for all US buyers.
9. Can I return the handle if I don’t like it or for any other reason?
Yes. Our return policy for domestic orders is Amazon's policy of 30 days from the delivery date for any reason, no questions asked. See the Returns Policy section in Terms & Conditions for details about returns or cancellations.
A payment via Etsy/PayPal can be cancelled or a payment refund request can be submitted. See the PayPal.com website for more details if needed. PayPal is a world-famous online payment processing company and their payment transactions and policies are robust, reliable and fair.
Amazon's generous return policies apply.
10. Why is the UTurn handle so expensive?
There are several reasons; the main one is that it is "Made in USA" (it is not mass produced in China).
Expensive Machining: The handle is 100% made in the USA as we do not want to outsource manufacturing to other countries. The machining of the handles from thick plastic sheets is done nearby in Everett, WA. However the machining on the required computer controlled machinery (CNC) is fairly expensive as it is low-volume production (max 500 - 900 per year).
Expensive Material: The handle is made from a super-strong weather-resistant thermoplastic material made in USA that will not break. This top quality material is provided by a large plastics company in Florida. This special material (HDPE) is non-toxic and also recyclable (even approved by FDA for use in kitchens and food handling equipment). It was selected to ensure that the handle will never break under normal use with dogs up to 100 lbs each or 300 lbs total. The material is at least five times stronger than the best hardwood. Wood is much cheaper but very brittle across the grain. A wooden handle could snap easily. When walking multiple dogs by yourself you never want the handle to suddenly break (or be worried it will break).
The handle is a real timesaver as you can now walk 2, 3 or 4 dogs by yourself instead of needing two walks or a second person to help you every time. This may save you 200 or more extra walks per year. In addition, walking with the UTurn handle is also surprisingly fun! Because it is enjoyable you, your spouse or partner may also start walking your dogs more often! That happened to us: From 2 or 3 walks per week with 2 people we now walk them every day with one person.
The handle will last for many years and without maintenance.
(Our cost breakdown: Material & machining is 25% of the handle's price. Packaging + free shipping + 15% Amazon fee totals 30% of the price. Taxes/licenses/insurance+labor+tools approx. 20%, yearly charity donations 2%, misc. office expenses 2%. Net approx. $7.85 per handle for re-investment in equipment and new products).
11. Why is the handle so large and bulky?
When walking multiple dogs it is important that the handle can be put on an arm easily to free one or both hands when needed. The central opening is large enough to allow putting the handle on an arm (even in a thick winter coat or jacket).
Another reason is the size of the curved grip. The grip has to accommodate small, medium and large hands and still be comfortable. The grip also needs to be large enough to accommodate hands in gloves or mittens for use in cold weather.
A third reason is that a larger handle is somewhat easier to turn, as the untangling may require many turns during a walk.
A fourth reason is that the hand must slide easily to a new grip depending on the new order of the dogs after untangling. This smooth sliding works better with a larger handle. Padding on the grips was considered and tested but it wears down fast as the hand slides from grip to grip so often. Padding also interferes with this smooth sliding motion of the hand.
12. What can the UTurn 3-dog handle do for me?
You can walk multiple (2, 3 or even 4) trained or untrained dogs safely all by yourself without fear for the coming entanglements. There will be entanglements but you will be able to untangle all internal LEASH entanglements without dropping a leash and within seconds. Instead of relying on a tripler leash or a more complex system with swivels and extra leashes that may not always work, you accomplish all untangling of the leashes yourself by rotating the handle as often as needed. Your dogs do not have to be trained. Even trained dogs can become entangled. You can use your existing leashes. No other parts, leashes or connectors are needed. You can use the normal leash length so each dog has ample space to roam without bothering each other. You can also shorten or choke the leashes together as a bundle to reduce the roaming space quickly in half or more for all three leashes at once if needed for safety. Your dogs are not constrained to walk side-by-side as is the case with a 3-way tripler leash that has short end leads.
13. Is turning the handle to untangle not lots of work?
Yes, the handler has to work it, and as often as the dogs are getting entangled!!! The less trained the dogs are, the more entanglements may occur. The advantage is that every leash entanglement (between the leashes) can be resolved quickly and while walking. Entanglements will always occur, even with trained dogs. Active dogs move or dart around all the time. That's why so few people currently walk three or four untrained or partially trained dogs by themselves. It's too difficult.
With the U-turn handle the handler has to stay alert and should untangle whenever one or two or three leash entanglements occur. That is much easier than allowing many leash entanglements, e.g. five or more, to build up. It gives a terrific feeling of being able to free your dogs from any internal leash entanglement when they happen. The handler controls it all without dropping a leash, without the frustration of a tangled mess and without the dogs’ frustration with all the stops and waits. With a little practice, often within minutes, the handler keeps on walking while turning the handle!
14. How can I test if this really works before buying a handle?
A simple way of testing and practicing the untangling rotations is without using dogs. You can cut a closed triangle out of a stiff enough material such as cardboard or wood, make three holes in the corners and a large opening in the center. The recommended overall size is 7 or 8 inches. It does not have to be a triangle. It can be a circular ring or any similar shape you already have, as long as the 3 holes are sufficiently spaced apart.
Drill or cut the 3 leash attachment holes arranged in a more or less triangular pattern in this shape and attach or knot the 3 leashes (or long strings) to it or clamp the 3 leashes firmly to the corners of such a triangular shape.
Next test it with the 3 leashes and the help of a second person. This second person holds and entangles the lower ends of the leashes a few times and then pulls the leashes somewhat tight (to simulate dogs pulling). If a second person is not available, the lower leash ends can be entangled first and then in the entangled state be attached somewhat spaced-apart to a rack, fence or other object using the swivel snap hooks at the lower leash ends. Pull the leashes or strings somewhat tight, then start untangling the entanglements with half turns of the handle. Try very few entanglements first, then add more when you get the hang of it. Different colors or patterns for the leashes may help to see which leash overlap is on top at any one time. Wood is a good material for testing but not strong enough for a real dog handle. It is often fairly good in the grain direction but way too brittle across the grain. Shock loads from lunging dogs or dogs pulling in opposite directions can easily snap it.
An additional untangling test could be to use your test handle with your 3 dogs in an enclosed yard where no harm would be done if your test handle breaks. However it is often difficult to make your dogs walk on leashes in your own yard!
15. Can I use the handle with other animals or even toddlers?
Yes, it can be used with cattle, ponies, goats, piglets, cats, rabbits, etc.. If they are not used to walking on leashes, it will take some time and patience to train and get them used to being on a leash.
Especially large animals should have been trained or be very calm and docile, otherwise the animals will pull you down or along and that is never fun or could be very dangerous. Also with larger animals longer leashes will be needed.
The handle can also be used with toddlers, e.g. whenever there is a real safety concern such as in parks, near water, in parking lots, in crowds, near animals, or near traffic, etc.. Many people frown on or disapprove of walking toddlers with leashes but it may be acceptable as it often is a question of: Walk or go out with them all safely OR don't walk with them at all. We all know what most toddlers prefer: They would love to go for a walk every time!. Walking with 3 toddlers generally is easier than with 3 dogs as dogs dart around much more, pull more, entangle much more, are much faster and often much stronger. However toddlers will fall often. Using the UTurn handle for walking 3 toddlers works much better than using 3 separate leashes or a 3-way coupler leash as couplers have a single main lead. With the UTurn handle you can direct each child individually, pull a toddler gently back if needed or provide slack to prevent any of the three toddlers from falling when needed.
16. Can I use the 3-dog handle with 1 or 2 dogs?
Yes, you can. The advantage of using it with one dog would be the large central opening. This makes it possible to easily hold the handle with an arm or to park it over a post. Many leash handles are too small to do that easily. The advantage of using it with two dogs would be that the two leashes are kept combined on one handle while you can still direct each dog individually. In addition, you can easily untangle and the central opening in the handle makes it possible to put the handle on an arm when needed. For two dogs a simple two-lead coupler, comprised of a loop handle, a ring with swivel and two long end leashes, may work well and will automatically untangle. A coupler with short end leads will work too but the dogs then don't get much space to roam. If you do not plan on ever having a third dog, then the Uturner handle may not be needed unless you want to give your dogs lots of roaming space. If you use the Uturn handle mostly for three dogs, you can leave one dog at home when needed and take the third leash off.
17. Can I use the handle with 4 dogs and 4 leashes?
Walking 4 untrained dogs with 4 separate leashes is practically impossible. Tangles build up too often and too fast.
But with the handle you can walk four dogs. However the fourth leash should never be connected to the three-dog handle. If you do that, the fourth dog and its leash will always become hopelessly entangled with one or more of the other three. We have tested this: The handle does NOT work with all 4 leashes tied to the handle.
One way that works is 2 leashes tied to the handle AND the main lead of a 2-way coupler tied to the handle. However attaching the upper end of a 2-way coupler lead (having two end leashes) to the handle will only work if the two end leashes are very short so that the two dogs are constrained to walk side-by-side and each short end leash cannot get entangled with any of the two regular leashes on the handle.
A better way to walk four dogs with the UTurn handle while giving them space to roam is to use the handle with three dogs in one hand AND to hold and use a fourth leash separately in the other hand. Whenever the fourth leash gets entangled, you quickly move that fourth leash under or over and around the tangled leash(es) tied to the Uturner to untangle. Then you untangle the leashes tied to the Uturner if they were entangled as well. Also see How to Use the Handle for more information.
19. Is it safe?
Connected to the handle - Yes, it is safe, especially when the three leashes are directly connected to the handle without intermediate hardware connectors. It is also safe with a quick-release collar as a safe connector between the handle and leash. Leashes will not get dropped or come loose. Of course all leashes, clasps and connecting collars have to be in good shape and strong enough for the size of your dogs.
Material - The handle itself is very safe and made from a strong thermoplastic material and will never break in normal use with three dogs, even with large dogs up to 100 lbs (45 kg) each. Testing has shown it is at least five times stronger than hardwood. Wood is not strong enough, as it is very poor across the grain. Wood may suddenly fracture under sudden pull loads from the dogs. The forces in one or more of the handle's sides will then be across the grain and wood is very brittle that way. A handle suddenly breaking and one or more dogs escaping is frightening and the result can be dangerous, especially with nearby traffic.
!!Safety Cautions/Usage Warnings!!
Larger Dogs - An average adult can control 3 or 4 small dogs, even when they suddenly lunge for a squirrel, a cat or other 'attraction'. Larger dogs can easily pull a person over or down or injure a person, especially when suddenly lunging or pulling forcefully together. A fall by the handler especially on pavement or against an obstacle or near traffic can be dangerous. The dogs escaping into traffic can cause accidents. Safety for yourself, for your dogs, for other people or for other animals around you should always be the most important consideration.
Never use the Uturn handle in cases and environments where the dogs can pull you over or down and/or escape into traffic. Large or strong dogs should be well-behaved and never lunge for objects, persons or animals or have been trained to immediately stop on command. Do not let children use the handle. Practice using the handle in a safe environment. Do not use the handle if the dogs cannot be controlled and/or near traffic or other hazards or in crowded places. Use by adults 18 years or older.
Another caution/warning is for leash encirclements that get wrapped around the handler’s legs. It is possible to lose your balance when stepping out or over leashes that have wrapped around you. Always use caution, lower the handle and step out carefully before the entanglement becomes too tight.
(This safety information is also included in the combined Safety chapter).
For fun: Admire this master in Argentina with well-trained dogs. Not much fun for the dogs.
29. All my dogs are well-trained, do I need this?
No, not if walking them rarely gives an entanglement. However even trained dogs may become entangled. Having a UTurn handle would give you the option to walk an untrained or partially trained dog on the team when needed. Walking with the UTurn handle will give the dogs more roaming space than walking with short walking leashes. In addition, with the Uturner all leashes are kept together on one handle which often is safer and easier than holding and handling three separate leashes. The handle also makes it easy to put an arm through the central opening and free both hands when needed.
30. What can I expect after receiving the handle?
You can always untangle all LEASH tangles. There is some work involved in turning the handle. Other 'work' is 'handler' entanglements as discussed in the Use chapter. Often these are simple blocks by a single leash from behind after a dog darts behind you to the other side. The handler needs to step back or sideways over the leash to get out and avoid a full entrapment.
Some patience in becoming familiar with the handle is required. One should not necessarily expect perfect walking results with the first walk. It depends on you, the leash lengths, the habits of the dogs, the pack leader, etc.. It helps if the dogs are already used to walking on separate leashes together in a group of two or three. You may need to experiment with shorter or longer leashes, e.g. for a mix of large and small dogs. On all walks it will help a lot if you untangle as soon as one or two entanglements happen. Avoid getting distracted (stopping and talking) as the dogs may encircle you several times within a minute! While walking always try to keep the dogs tangle-free/untangled or untangle as soon as you see an entanglement, that makes walking with multiple dogs by far the easiest and smoothest.
Untangling by turning the handle is very easy to master and works 100% of the time for LEASH tangles (i.e. between the 3 leashes). It may take a few walks to really get used to walking your dogs with the handle. The dogs will get used to the manipulations of the handle by the handler, the space they have and the short stops, e.g. when the handler picks up dog waste or lifts a dog off its own leash, etc.. The dogs will entangle less over time, will anticipate your actions more and the handler will become faster and more proficient. The more you use it, the easier it will be.
Again, the general recommendation that makes walking 3 or 4 dogs with the UTurn handle by far the easiest is:
Always untangle often =
Try to keep the dogs untangled while walking =
Avoid a buildup of many tangles =
Resolve tangles as soon as you can=